Current Clients
We are honored to have you as a customer. We have compiled a list of common issues and questions to assist you. If you need any further assistance, please contact our office.
Architectural Modifications and Satellite Dishes
Each Association has different requirements and standards regarding
modifications, including the installation of satellite dishes.
Each Association has 30 days to approve a modification, but your
request is usually processed in less time. For more information,
please contact to our office at (815) 609-2330.
Work Orders
If you would like to enter a work order for maintenance, please
submit the form below to our office. If you have an emergency
please call 815-609-2330 for immediate assistance.
Frequently Asked Questions:
Q: Will I receive an invoice each month?
A: To help cut cost for your
Association we only send a statement if you have a balance on
your account. Each year, we send you assessment mailing labels.
The labels are printed with the month and year due for your convenience.
Q: Where do I send my assessment payment?
A: Please make your check
payable to your Association and send it to
2756 Caton Farm Rd.
Joliet, IL 60435
Q: When does snow get plowed?
A: Typically, Associations
plow when there is two inches of accumulation on the ground.
Q: Do you automatically salt?
A: Salting is considered an
extra service and is performed upon request.
Q: What is the method for removing snow
from Associations?
A: The first priority is to
keep the ingress/egress to the Association clear. Then snow is
removed from the driveways. Finally, sidewalks and stoops are
cleared. Please note that different crews may perform different
tasks; so the contractor may clear the sidewalks at a later time.
Q: What type of insurance do I need?
A: These are some general
guidelines on insurance. Each Association is different. We
recommend that you contact your insurance provider.
For Homeowner’s Associations, the Association has insurance for common area liability and for the Directors and Officers You will need to insure your home.
If you live in a condominium, the Association will insure the building structure, common area (liability) the Directors and Officers. Owners need to have building property insurance (for fixtures, floor covering, upgrades, or finished basement), liability, and content insurance.
If you live in a townhome the Association insures the common area (liability) and the Directors and Officers. Some Townhome Declarations require that the Association insure the structure. In these cases, the owner would need to have building property (for fixtures, floor covering, upgrades, finished basements), liability, and content insurance. If not, you will also need to insure the structure.
If you re in doubt about what coverage you should have, contact the Association’s agent. The NCM staff will be happy to put you in contact with your Association’s agent.
Q: How do I make a complaint against
a neighbor or the Association?
A: In order to protect you
and the Association, our attorney has requested that you put your
complaint in writing. Kindly fax or mail the complaint to our
office.
Q: Why must I submit a complaint in writing
and sign my name?
A: Our attorney has advised
us to get all complaints in writing and for the author to sign
their name. Authors of the complaint remain anonymous. It is best
to include a daytime phone number in the event we need to ask
for more information or provide you with feedback.
Q: What are the governing documents for
Associations?
A: Associations are governed
by the Illinois Condominium Act, the Association’s Declaration
and the Rules and Regulations in that order. The Rules and Regulations
is a document written by your Board of Directors that is usually
a summary of the important restrictions from your Declaration.
The Rules usually include a fine structure for violations.
Q: How can I get a copy of the Declaration
and Rules and Regulations?
A: These documents can be
obtained from the NCM office. As these documents are very lengthy,
there will be a copying fee. If you are a resident of Will County
some of the documents (with the exception of the Rules and Regulations)
may be downloaded directly from willcountyrecorder.com.